John Lewis - Social Intranet

Contexxt > Fusion > John Lewis – Social Intranet


John Lewis & Partners, UK’s largest employee owned business, is a brand of high-end department stores operating mainly throughout Great Britain, but with concessions also situated in the Republic of Ireland and Australia.


The distribution division of premier-retailer John Lewis was seeking a communications solution as part of a greater initiative to centralise its distribution centres. The goal was to find and adapt an existing solution which would maximise engagement throughout their highly-mobile workforce. This division was the first within the company to implement a social intranet.


Contexxt worked closely with key stakeholders within the distribution division to establish business objectives and from there ran the requirements engineering process via multiple solicitation and validation methods to include questionnaires, one-to-one interviews and a series of workshops. We worked with the management to establish the scope aligned with business objectives and develop key areas for phased deployment of the solution. Contexxt managed the vendor-selection process that included vetting over 20 vendors in the social intranet space. Programme of work led to streamlined communication as well as a way for employees to communicate around key issues such as maximizing operational efficiency and increasing workplace satisfaction.

In fact, this very division was the first one within the company to implement a social intranet.


  • Fully functioning customised social intranet solution
  • Functional and non-functional requirements
  • Short-list of vendors
  • Script for vendor demos
  • Content plan
  • Rollout plan
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